While Bo’s Coffee continues to serve customers through delivery and pickup from select locations, the homegrown coffee chain is also preparing to slowly reopen its stores with extra safety and sanitary measures in place. Here are the things the brand is currently doing to ensure the safety and sanitation of its stores for its customers and store teams:
THE CUSTOMER SAFETY PLAN
Among its efforts are providing sanitation stations, including foot baths or sanitation mats, that will be used by customers and team members to sanitize shoes before entering the store, an automatic hand sanitizer dispenser at the entrance, hand sanitizers at the cashier and bar areas, and temperature checks by store team members or security personnels.
Air conditioning units and air vents will be thoroughly sanitized and cleaned at least once a week to make sure there is minimal chance of air contamination. Store team members are also required to wear face masks at all times.
Initially, most stores will be open only for entryway service, delivery, pickup, takeout and curbside pickup. Stores that will be open for dine-in service will have their seating capacity lessened by half to maintain social distancing. There will also be floor markers to indicate proper distance between customers who are in line to order.
Contactless service is also being strictly implemented during this time and customers are strongly encouraged to use Bo’s Coffee Order Ahead via Messenger for seamless ordering and cashless payment. Online ordering and delivery is also available through delivery partners FoodPanda, LalaFood, and soon GrabFood.
All electronic payments are accepted at Bo’s Coffee and for credit card payments, customers will be asked to personally slot in their credit card in the terminal. Meanwhile, there will be cash trays provided for cash transactions to avoid direct contact.
While Bo’s Coffee has strongly supported the movement on reducing single-use plastic, the safety of customers is now of higher importance and points of contact are minimized with the use of disposable packaging and non-use of ceramic wares and personal tumblers. Condiments will be removed from the condiments station to minimize handling by multiple people and will be given by the barista together with the beverage order.
THE STAFF SAFETY PLAN
Health and safety of team members
Some of the measures being implemented are daily body temperature checks of each store personnel at the start of each shift, clothes and shoes sanitation upon arrival at the store, use of personal protective equipment such as face masks, face shields and gloves, and a foot bath/sanitation mat.
Before store reopening, team members will undergo online training on new and updated safety, cleaning and sanitation procedures. Team members are also required to follow strict cleaning and sanitation procedures during pre-opening and post-closing of the store. While in operation, all points of contact and areas touched by customers and team members will be cleaned and sanitized regularly.
Since the washroom is considered a hotspot, it will be kept locked, but customers will be advised to ask the store team member to open it—should they need to use it—and will be sanitized after every use.
The re-opening of Bo’s Coffee stores will be based on the national government’s guidelines on which areas will be placed under ECQ or GCQ. However, at the top of mind is the consideration for team members’ accessibility and safety as well as customer needs.
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